AnkushAI support and FAQ

Answers on data, sign-in, billing, refunds, data export and security, and how to reach a person.

Is AnkushAI investment advice?

No. It is a research and education tool. We are not a broker-dealer or investment adviser, and nothing in the app is a recommendation to buy or sell. See the Financial Disclaimer.

Where do the prices, levels and targets come from?

Our engine computes them in code from market data. The AI explains them in words and is checked so it cannot invent its own numbers. See the AI Disclosure.

Is the data real-time?

Not consolidated real-time. Stock quotes are single-venue (IEX, indicative) intraday or delayed; options data is delayed at least 15 minutes. Details are on Data Sources.

How do I sign in or create an account?

Use Continue with Google, or enter your email and tap the link or code we send. New emails create an account automatically. You must be 18 or older.

I didn't get the sign-in email.

Check spam and promotions, wait a minute, then tap Resend code. Make sure the address is typed correctly.

How do I cancel or get a refund?

Open Billing and choose Manage subscription; app-store subscriptions are cancelled in your device settings. Refund rules are in the Refund Policy.

How do I export or delete my data?

Delete your account yourself anytime in Settings → Delete account. For an export, email us from your account address. See Your rights.

Can I install it on my phone?

Yes. On iPhone, open the site in Safari, tap Share, then Add to Home Screen. On Android, use Install app from the browser menu. A native iPhone app is on its way to the App Store.

How do I use the API or connect an AI agent?

Create a key on the Agent API page. Use is covered by the API & MCP Terms.

Can I connect my brokerage account?

Not yet. Brokerage connections are planned; they will use your broker's secure sign-in, and we will never ask for your broker password.

Is something down?

Check the Status page, which tests our services live.

How do I report a security issue?

Email our security contact (below). Please don't test against other users' accounts.

Email support@ankushai.org.